Support

How can we help?

Answers to common questions about Tastefarer, plus how to manage your subscription, your privacy choices and your data.

Write to us about anything — include what you were doing in the app and we'll get back to you.

Common questions

What does Tastefarer do?

Tastefarer learns your travel taste from a short set of swipes, then recommends hotels, restaurants and experiences that fit you, lays out your trip day by day, and gives you an assistant that can change the plan when you ask.

Which cities does it cover best?

Our deepest, hand-curated coverage is in London, Paris, Tokyo, Dubai and Milan. Other destinations work too, with fewer curated picks.

Does Tastefarer book or take payment?

No. Tastefarer doesn't make bookings or take payment for hotels, restaurants or experiences. Booking buttons open the venue's own page or a booking partner's page, where you book and pay directly with them.

How do I manage or cancel Tastefarer Pro?

Tastefarer Pro is billed through your Apple ID. To cancel or change it, open the iPhone Settings app, tap your name, then Subscriptions — or in Tastefarer go to Profile → Settings → Tastefarer Pro → Manage subscription.

New phone or reinstalled the app? Use Profile → Settings → Tastefarer Pro → Restore Purchases, signed in with the same Apple ID.

How does Tastefarer use AI?

Planning features send your notes and chats, with your trip details and taste profile, to Google (Gemini) and Anthropic (Claude) — only with your consent. You can turn this on or off at any time under Profile → Settings → Data & Privacy → AI processing. When it's off, AI features ask before anything is sent.

I have a food allergy. Can I rely on the recommendations?

Tastefarer uses the allergies and diets you tell it about to filter and flag places, but menus and kitchens change. Always confirm allergies and dietary needs directly with the restaurant before you order.

Your privacy choices

You control what Tastefarer collects and uses. In the app, open Profile → Settings → Data & Privacy:

To remove everything from our servers, delete your account (below). For any privacy request, write to privacy@tastefarer.com. Full details are in our Privacy Policy.

Export your data

  1. Open the Profile tab and tap the gear icon (Settings) at the top right.
  2. Under Data & Privacy, tap Export my data.
  3. Save or share the file from the share sheet.

You need to be signed in. You can export once a day.

Delete your account

In the app:

  1. Open the Profile tab and tap the gear icon (Settings) at the top right.
  2. Under Account, tap Delete account.
  3. Tap Continue, then Delete forever.

This permanently removes your account, your Travel DNA and every trip from our servers, and signs you out. It can't be undone.

Without the app: email privacy@tastefarer.com from the email address on your account and ask us to delete it.

Deleting your account doesn't cancel a Tastefarer Pro subscription — cancel it in your Apple ID's Subscriptions first, or Apple keeps billing you.